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The NNTP forums from Sybase - forums.sybase.com - are now closed.

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New Advantage Support Forum! Retiring Newsgroups

2 posts in ,  NetworkingPHPSpanishLinuxNTODBCNetWareKylixReplicationOLEDB Jobs Last posting was on 2012-08-09 20:24:57.0Z
Mike Hagman Posted on 2012-08-02 20:13:53.0Z
From: "Mike Hagman" <mike.hagman@sybase.com>
Newsgroups: Advantage.Jobs,Advantage.Kylix,Advantage.Linux,Advantage.NetWare,Advantage.Networking,Advantage.NT,Advantage.ODBC,Advantage.OLEDB,Advantage.PHP,Advantage.Replication,Advantage.Spanish
Subject: New Advantage Support Forum! Retiring Newsgroups
Date: Thu, 2 Aug 2012 14:13:53 -0600
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Path: solutions.advantagedatabase.com
Xref: solutions.advantagedatabase.com Advantage.Jobs:24 Advantage.Kylix:50 Advantage.Linux:1360 Advantage.NetWare:2414 Advantage.Networking:1008 Advantage.NT:1872 Advantage.ODBC:1950 Advantage.OLEDB:1379 Advantage.PHP:1170 Advantage.Replication:490 Advantage.Spanish:305
Article PK: 1124850

The New Advantage Support Forum is now available! Please use this forum
instead of the newsgroups for Advantage support.
http://devzone.advantagedatabase.com/forum
OR
Go to the Advantage Developers Zone and choose FORUMS -
http://devzone.advantagedatabase.com/

On September 1, 2012, all ADS Newsgroups will be set to read-only so they
can be used as reference only. It will no longer be possible to post new
messages to the newsgroup after September 1, 2012.

We hope you find the new forums more convenient and easier to use,
The Advantage Team


Mike Hagman Posted on 2012-08-09 20:24:57.0Z
From: "Mike Hagman" <mike.hagman@sybase.com>
Newsgroups: Advantage.OLEDB,Advantage.PHP,Advantage.Replication,Advantage.Spanish,Advantage.StreamlineSQL,Advantage.Test,Advantage.Trigger,Advantage.Utilities,advantage.v11Beta,Advantage.Visual_Basic,Advantage.Visual_Objects,Advantage.Web_Development
References: <501adf76@solutions.advantagedatabase.com>
In-Reply-To: <501adf76@solutions.advantagedatabase.com>
Subject: Re: New Advantage Support Forum! Retiring Newsgroups
Date: Thu, 9 Aug 2012 14:24:57 -0600
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Path: solutions.advantagedatabase.com
Xref: solutions.advantagedatabase.com Advantage.OLEDB:1380 Advantage.PHP:1171 Advantage.Replication:491 Advantage.Spanish:306 Advantage.StreamlineSQL:15424 Advantage.Test:140 Advantage.Trigger:511 Advantage.Utilities:2678 Advantage.v11Beta:51 Advantage.Visual_Basic:1183 Advantage.Visual_Objects:3075 Advantage.Web_Development:23
Article PK: 1133911

I have received some feedback both here on the forum and through email about
some displeasure in moving to the forums. I understand that there is some
resistance to change regarding the switch. Perhaps I can build upon what
Mark has already described as many reasons for the change. We have put off
this transition as long as possible but there are significant business
reasons to switch to internet forums most importantly are:

1. The very basic business reason for online support is for people who need
support online to be able to receive it
- The internet forums can be reached by all our partners and users
(newsgroup servers are blocked by many companies and not reachable by some).
No special application is required, only a browser is needed without special
ports open to access the newsgroups making it easy to access from any
computer, tablet, and/or mobile devices. (From a business perspective the
newsgroups are not fulfilling their purpose if people that need support
can't access the newsgroups from their office when needed then the newsgroup
is worthless to them)

2. Find and receive quality answers to support questions/issue for all users
- Newsgroup content is not searchable and indexed by search engines. Users
looking for support on Advantage that don't know about the newsgroups can't
find the support content. (For example, if you Google an advantage error
you will not get newsgroup postings about the error) This reduces the
Advantage presences on the internet and makes Advantage support more
difficult to find. Finding the Newsgroup information is not easy. (I
realize this is not an issue for long time users of the newsgroups, but it
is an issue for many others).

Forums do have there advantages and disadvantages over the Newsgroups in
certain scenarios. Naturally, both have their strengths and weaknesses.
But the underlining business purpose is to provide support for people who
need it and the newsgroup is no longer filling that requirement for all
users of our business. I understand that changing to a different online
support interface causes some changes in how you interact and receive
support by using a different user interface. These changes are a
unfortunate by-product of making support available to everyone and in some
cases users prefer the forums over the newsgroups and find them to better
met their needs.

From a users point of view I would think that getting a quality and timely
answer to your Advantage question is of the highest value when using online
support. In the forums case, you will still be receiving the highest level
of support many times from the engineer who actually wrote the code to
answer your questions. This will remain with the forums just as it has been
with the newsgroups and I am hoping that the quality and timeless of the
answers will ultimately be more important then a change in the user
experience.

This direction is our sincere intent to make support available to everyone,
easier, and better moving forward, I apologize if you do not agree.

Mike

"Mike Hagman" wrote in message
news:501adf76@solutions.advantagedatabase.com...

The New Advantage Support Forum is now available! Please use this forum
instead of the newsgroups for Advantage support.
http://devzone.advantagedatabase.com/forum
OR
Go to the Advantage Developers Zone and choose FORUMS -
http://devzone.advantagedatabase.com/

On September 1, 2012, all ADS Newsgroups will be set to read-only so they
can be used as reference only. It will no longer be possible to post new
messages to the newsgroup after September 1, 2012.

We hope you find the new forums more convenient and easier to use,
The Advantage Team